Alternative Dispute Resolution -- ADR generally refers to several formal and informal processes for resolving disputes that do not entail bringing the dispute to closure in a courtroom litigation. In the business setting, the goals of ADR may include not only resolving the parties' dispute, but also preserving their relationship, managing and minimizing the costs and burdens of the dispute, and addressing the underlying issues that may have given rise to the dispute, so that future disputes may be avoided.

Mediation -- Mediation is a process to facilitate resolution of disputes between two or more parties. It is a three step process in its simplest terms.

First: Facilitate dialogue to assist the parties in understanding the real problems at hand.

Second: Facilitate dialogue, imagination, understanding, and reason to come to a solution and resolution that all parties are willing to accept.

Third: Document the conclusion accepted in an enforceable contract.